Professional experience and career objectives: Fully qualified training professional Formal training and experience in course design Formal training and professional experience in course delivery Experience of wide range of training needs and training solutions Extensive knowledge of operating systems, applications and procedures (see below)
Skills and areas of expertise: Customer Service • Developed Service Level Agreements to enhance customer experience for new and existing customers, which led to a 3% increase in renewals and a 2.5% increase in value of units sold • Sales Force CRM super user • MS Excel advanced • HTML basic
Current Employment
IT Trainer
Skills Training UK Limited
(Education, Training) - United Kingdom
february 2007 - Today (2 years 9 months)
Teach on a range of vocational programmes in computing and information technology; so to support the learning goals of trainees within the centre through: Observations and guidance, general tutoring, One-to-one tutorials, Classroom style workshops. Organise, administer and maintain Trainees files.
Former Employment
No job entered.
Education
Middlesex University United Kingdom
, september 1997 - june 2000
BSc(Hons), Computer Studies
About me
Interests:
Reading, Gym, Playing tennis, scrabble, listening to news and watching documentaries.
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