Skills and areas of expertise: Process writing, editing, proofreading, MS Word, MS Excel, MS Expression Web, Captivate.
Current Employment
Process Specialist
Telstra
(Telecommunication) - Australia
july 2000 - Today (9 years 4 months)
Ensuring Help Desk processes are compliant with ISO, ITIL, business and customer requirements. Maintaining these processes to ensure they are always accurate.
Former Employment
No job entered.
Education
Summer Institute of Linguistics, Melbourne Australia
, january 1996 - december 1996
Associate Diploma of Social Science in Applied Linguistics, Literacy
About me
Interests:
My cat (Sezi - see profile photo), Language, Piano/music, Reading, Nonograms/Sudoku