Professional experience and career objectives: General manaager of multi unit service operations. 25 years experience in an operational role with both turn around and new construction startup. Full budgeting and P&L rsponsibilities, with multiple roles for several departments, customer service, inbound and outbound, transportation, warehousing, adminstration, logitics, and technical employee management.
Skills and areas of expertise: General Operations, Technical Operations, Adminstration, Warehousing, Transportation, Parts Management, IT Outsourcing Management. Well versed in MS Office suite, as well as Visio process flow mapping. HR management, Lean Sic Sigma.
Current Employment
General Manager, Service
Circuit City
(Electronics, Electricity) - United States
april 2002 - Today (7 years 7 months)
Responsible for 3 western US Depot service facilities. Five direct reports that handle 130 retail store consumer electronics repairs for both customer and stock products. Depts consist of Customer service, warehouse, transportation, adminstration, logistics, technical repair, salvage web sales
Former Employment
Director/National Training Manager
Siemens Business Services
(Consultancy) - United States
july 1997 - february 2002 (4 years 7 months)
Responsible for 5 outsourcing contracts with in the state of Florida. Managed on site desk side services, help desk and NOC support for AAA National, Florida Power & Light, Tropicana, Essilor of America, etc. Sales support liason, RFP action manager. Client support and SLA interpertation manager.
Education
US Navy Logistics School United States (Tennessee)
, january 1974 - march 1974
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