Profession: Senior Management / Call centre industry
Professional experience and career objectives: Call centre industry for ten years. Various positions ranging from CSR, Team Leader, Trainer, Office Manager, Operations Manager. All outsourcing experience in financial sector, customer service, technical support, outbound, sales, and retention.
Skills and areas of expertise: Sales coaching/ training - Leadership training - Motivation - Managing to behaviors
Current Employment
Operations Manager
Sitel
(Telecommunication) - Canada
may 2005 - Today (4 years 6 months)
Profit and Loss management, Attrition goals, Employee satisfaction , Client Satisfaction, Customer Satisfaction, reporting, and Developing coachs
Former Employment
No job entered.
Education
ECE Truro Canada (New Brunswick)
, september 1998 - april 1999
ECE
About me
Interests:
I have three beautiful children which includes a son who is about to turn 9 years old this week and two daughters both born on Canada day who are four years apart.
Married to the man of my dreams - a rare find
Interests are my family, friends and living the best life I can.
Other:
Currently am excited to turn 30 this month and have made some strong decisions leading up to this event such as qutiting smoking and have lost weight by making healthy lifestyle changes.
Pool in the back yard Camping - Yogi bear, Gallants Walking Travelling Yard sales
I am blessed to have great family and friends. Open and honest Determined / Strong work ethic / Ambitious High expectations
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